The Safer Internet Centre has been co-funded by the European Commission to provide a Helpline for all professionals working with children and young people in the UK with any online safety issues they may face themselves, or with children in their care. We provide support with all aspects of digital and online issues including privacy concerns, gaming, grooming, cyberbullying, sexting, fraud, unsolicited contact, extortion, illegal content, online radicalisation, eating disorders, self-harm, online harassment and other concerns linked to the internet. In addition, the Helpline aims to resolve issues professionals face about themselves, such as protecting professional identity and reputation.
Where possible, queries will be responded to within 3 hours (during the office opening hours). We work directly with a number of industry partners to resolve more complex issues and these may take longer to fully resolve. Helpline staff will keep service users updated throughout the process.It is primarily a signposting, advice, and mediation service, any urgent risk to children should be dealt with via normal safeguarding procedures.
We are open Monday to Friday, 10am to 4pm. The Helpline can be emailed at any time, and these will be responded to during our normal working hours.
- Whole family
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